Terms of service.


1. Confidentiality

All sessions and communications between client and coach are confidential. No personal or professional information will be shared without written consent, unless required by law.

2. Payment & Booking

  • Full payment is required upfront to confirm your session or program.

  • Payments are non-refundable except where required by Australian Consumer Law.

  • Payment is accepted via [insert your accepted methods: e.g., Stripe, bank transfer, etc.].

3. Cancellation & Rescheduling Policy

  • You must give at least 24 hours’ notice to reschedule a session.

  • Sessions cancelled with less than 24 hours’ notice are forfeited and will not be refunded or rescheduled.

  • If you are late, the session will still end at the originally scheduled time.

  • If Sarah Veronica Coaching needs to cancel or reschedule, ample notice will be given and a new time will be arranged.

4. Package-Specific Terms

Confidence Booster ($299)

  • Includes one 90-minute coaching session.

  • Must be booked and used within 30 days of purchase.

  • Rescheduling allowed once with at least 24 hours’ notice.

Interview Queen ($299)

  • Includes one 90-minute roleplay-based session, with personalised feedback and optional recording.

  • Must be booked and used within 30 days of purchase.

  • You may request a copy of the recording after the session.

  • Rescheduling allowed once with at least 24 hours’ notice.

The Next Step ($1799)

  • A 4-week career transition package that includes:

    • Four 60-minute 1:1 coaching sessions

    • Resume and cover letter refresh

    • LinkedIn profile makeover

    • Voice support via Voxer or WhatsApp (Mon–Fri, 9am–5pm AEST)

  • All elements must be completed within 6 weeks of your first session unless otherwise agreed.

  • Unused sessions after this period will be forfeited.

  • Package components cannot be split or transferred to another person.

  • No refunds will be issued for partially completed programs.

5. Results Disclaimer

Your results will vary depending on your commitment, participation, and individual circumstances. Sarah Veronica Coaching does not guarantee specific job outcomes or timelines.

6. Intellectual Property

All session content, exercises, templates, and materials provided are the intellectual property of Sarah Veronica Coaching and may not be shared, republished, or reused for commercial purposes.

7. Client Responsibility

Coaching is a collaborative process. Clients are responsible for showing up fully, completing agreed-upon actions between sessions, and communicating any concerns throughout the process